FAQ
FAQ:
Do you still sell custom products?
At this time, we stopped production on our custom products and bulk custom orders. We still have lots of great ready-to-ship products in our shop!
What happened to Bracket? Why did you change your name? Why does your packaging have both names?
After 6+ years in business I've felt the need for a while to grow and change the brand and refocus on what our core ideals are. With the change in products, what we offer and the overall brand message, I thought a new name and branding would fit better with our new vision. We love our new branding created by Alyx House . You may still get some Bracket packaging in the mail as we do not want to waste any packaging before updating it to the new name.
I placed the wrong order can I cancel it?
Your order officially begins "processing" immediately after placing the order. Cancellations, order changes, or corrections cannot be guaranteed once an order has been submitted. Please email us immediately if you wish to cancel/change. Personalized/Custom items cannot be canceled if your order has already been sent to print. If your personalized order has already been shipped, it cannot be returned.
Because ShopBracket.com is custom-making this product for you, personalized products are not returnable. It is therefore important that you check your order before submitting.
I changed my mind on the color/text/product. Can I get a refund?
All of our customizable products are specific to your design and ideas and can not be returned or refunded. Please review your order before submitting payment. Check all color choices, phrases, and font choices prior to ordering. Colors on screen may appear slightly different than in person. Any non-customizable items can be returned within 15 days of purchase and must be in original packaging and have no damage to them. Before returning merchandise, you must be authorized by ShopBracket.com by sending us an email. We reserve the right to decline a refund if the item appears to be used or damaged when received back at our office. Shipping charges cannot be credited and return shipping is the customer's responsibility. Please pack the item in its original packaging (unused) and send back to us, shipping pre-paid by you.
When will I receive my package?
We ship with USPS. Orders take 1-2 business days to process. From there, your package should arrive to you within 3-7 days*. If you need your items quicker please email us before placing your order to get a custom shipping rate.
**Please note that the day of shipment is not considered a transit day by any of our carriers, no matter what time the order is placed, processed, or shipped. Severe winter weather may cause shipping delays in parts of the country. We cannot be liable for transit times once a package has left our facility. We try our best to let you know when your package will arrive but once it leaves our office it's up to USPS to get it to you by the promised date. Please leave your self lots of time before your party to ensure an on time delivery.
My package contains incorrect/damaged items.
Oh shoot, we're sorry! We take great pride in our products and customer service and want you to love your product. Please contact us immediately at info@shopbracket.com (M-F 9am-5pm) with the order number in the subject line and let us know what went wrong. We will send you new products right away!
How do I return my order?
No party today? No worries! Contact us within 15 days of receiving your order at info@shopbracket.com (M-F 9am-5pm) with the order number in the subject line and let us know what you would like to return. You'll pay the shipping and once we receive your item(s) and they are returned in unused and undamaged condition within 15 days we will issue a refund. Shipping charges cannot be credited and return shipping is the customer's responsibility. Custom and seasonal items are not refundable or returnable.
Do you ship internationally?
Yes! If you live outside of the United States please contact us directly and we can get you a quote for international shipping. Let us know exactly which items you are interested in so we can get you an exact quote. Any import duties must be paid by customer. To calculate those costs you can go here.
Do you offer wholesale?
We do! We love to work with retailers all over the world and bring the party to even more people! Please fill out a wholesale form here to get started:
